MK Health & Beauty • FormMed Distributor (Germany)
Product Return & Refund Policy
1. Eligibility Conditions for Return / Exchange
To meet medical standards and Q360⁺ biosafety requirements, returned items must fulfill the following criteria[cite: 3]:
| Eligible Cases | Requirements & Regulations |
|---|---|
| Damaged in Transit | Damaged packaging, broken bottles/vials, loose caps, or torn Q360⁺ security seals prior to delivery[cite: 3]. Customers must inspect the package and capture photos/videos with the delivery carrier[cite: 3]. |
| Incorrect or Incomplete Order | Delivered items do not match the confirmed order regarding product type, item code, dosage, or quantity[cite: 3]. |
| Quality Defects & Expiration (EXP) | Technical manufacturing defects, or products with less than 3 months of remaining shelf life upon delivery[cite: 3]. |
| epiAge Test Kit | Must remain original factory sealed with unbroken protective plastic packaging and an unused saliva collection kit[cite: 3]. |
2. Non-Returnable Conditions
- FormMed micronutrient products with broken security seals, opened bottle caps, or prior use (unless professional lab testing confirms internal quality issues)[cite: 3].
- epiAge epigenetic test kits with broken protective seals or completed saliva sampling procedures[cite: 3].
- Products damaged or deteriorated due to improper customer storage (e.g., exposure to high heat, direct sunlight, or humidity)[cite: 3].
- Return claims submitted later than 48 hours after successful delivery[cite: 3].
3. 3-Step Return & Refund Process
| Step | Actions Required | Processing Time |
|---|---|---|
| 1 Contact Us | Capture photos/videos of the damaged item and contact our Hotline at 028 3929 3636 or email info@mk-health-and-beauty.com[cite: 3]. | Within 24 - 48 hours[cite: 3] |
| 2 Pickup | MK Health & Beauty arranges free door-to-door pickup for defective items and conducts quality inspection[cite: 3]. | 1 - 2 business days[cite: 3] |
| 3 Exchange / Refund | Dispatch a 100% brand-new replacement item[cite: 3]. If out of stock, a 100% refund will be issued to your bank account[cite: 3]. | 3 - 5 business days[cite: 3] |
CONTACT INFORMATION & CUSTOMER SUPPORT
MK HEALTH & BEAUTY VIETNAM
Hotline: 028 3929 3636[cite: 3]
Email: info@mk-health-and-beauty.com[cite: 3]
Working Hours: 8:00 AM - 6:00 PM (Mon - Sat)[cite: 3]
Hotline: 028 3929 3636[cite: 3]
Email: info@mk-health-and-beauty.com[cite: 3]
Working Hours: 8:00 AM - 6:00 PM (Mon - Sat)[cite: 3]
FORMMED HEALTHCARE GMBH
Address: Otto-Hahn-Straße 28, 85521 Hohenbrunn Muenchen, Germany[cite: 3]
Germany Hotline: +49(0) 1704843031[cite: 3]
Standards: GMP, ISO, Cologne List®[cite: 3]
Address: Otto-Hahn-Straße 28, 85521 Hohenbrunn Muenchen, Germany[cite: 3]
Germany Hotline: +49(0) 1704843031[cite: 3]
Standards: GMP, ISO, Cologne List®[cite: 3]
